Field staff relied on phone calls and paper forms while head office reconciled data weekly — decisions lagged and errors compounded before anyone saw a single dashboard.
The challenge
Duplicate job data between dispatchers and crews
No real-time status for clients waiting on updates
PDF reports assembled manually every Friday
Legacy ERP APIs with strict rate limits
Workshops with dispatch and field leads defined the minimum viable portal before integration work started.
What we delivered
Responsive Next.js portal with role-based modules
Offline-tolerant forms for short connectivity gaps
Nightly sync jobs to the existing ERP with retry queues
Automated weekly client PDF reports
Dispatchers see live job status; crews update from the field without calling head office.
Outcomes
Single sign-on for staff and contractors
Real-time visibility for dispatch and leadership
Fewer data-entry errors on critical job fields
Onboarding docs and runbooks for internal admins
“We stopped reconciling on Sundays. The portal became the source of truth for operations.”
